FAQ

🛒 Ordering with Vapepie

Q: How do I place an order on VapepieOnline.com?
1️⃣ Add your favorite vape products to the cart.
2️⃣ Click “Checkout” to proceed.
3️⃣ Enter your email, shipping address, and payment details.
4️⃣ Apply any discount code before completing payment.
5️⃣ You’ll receive an instant order confirmation email.

💡 Tip: Orders placed before 3 PM (PDT) ship within 24–48 hours.

🚚 Shipping & Delivery

Q: Where does Vapepie ship from?
We utilize a global network to serve you best:

• 🇺🇸 USA: Ships from our local warehouse in California

• 🇩🇪 Germany/Europe: Ships from our EU warehouse in Berlin

• 🌎 International: Ships from our global hub in Shenzhen, China

Q: What are the typical shipping times?

• U.S. Warehouse (California): 3–5 business days

• Germany/Europe (Berlin): 3–7 business days

• International (U.S./EU/CA/AU): 8–15 business days
  (Australia orders are processed via Sydney & Melbourne hubs.)

Q: How can I track my order?
Once shipped, you’ll receive a tracking number via email.
You can also track here: vapepieonline.com/tracking

Q: My tracking hasn’t updated — what should I do?
Tracking info may take 24–48 hours to update.
If there’s no change after that, contact us:
📧 [email protected]
💬 WhatsApp: +1 (857) 891-9649

Q: Can I choose where my order ships from?
You can select items marked “U.S. Warehouse” or “International Warehouse.”
Note: Mixed orders (local + international) will always ship from Shenzhen.

Q: Do you offer free shipping?
✅ Yes! Free shipping on orders over $59.99 (U.S. warehouse).
For international orders, pricing is tax-inclusive (DDP) — no customs surprises!

💳 Payments & Security

Q: What payment methods do you accept?
Visa • MasterCard • American Express • Discover • PayPal • Google Pay • Apple Pay

Q: Is it safe to order online from Vapepie?
Absolutely. We use SSL & AES-256 encryption — your info is never stored or shared.

Q: PayPal isn’t working — what should I do?
Due to a temporary service review (until Nov 5), please use credit card payment.
Your data remains 100% secure under our encryption system.

🎁 Discounts & Promotions

Q: How do I use a discount code?
Enter your promo code in the “Discount” box at checkout and click Apply.

Q: Can I combine multiple codes?
Only one discount code per order unless otherwise stated.

Q: Do you offer wholesale or bulk discounts?
Yes — contact us for wholesale pricing:
📧 [email protected]
💬 WhatsApp: +1 (206) 307-4698

🔄 Order Changes, Returns & Cancellations

Q: How can I change or cancel my order?
Contact us before 11:00 PM (PDT) on the same day at [email protected].

Q: What if my order has missing or incorrect items?
Email us your Order Number and a photo (under 2 MB) — we’ll reship for free.
Keep the wrong items as a gift 🎁!

Q: What is your return policy?
Check our [Return Policy Page].
We accept returns for defective or incorrect items within 7 days of delivery.

🔒 Privacy & Data Protection

Q: Is my personal data safe?
Yes — all data is encrypted and never shared with third parties (except as required by law).

Q: Does Vapepie store my payment information?
No — all payments are processed through secure gateways, and we never store your card info.